Total Quality Management is a management stream with a continuous improvement of company performance,
and a focus on fulfilling client needs fit to their company strategy.
Total Quality Management is a management stream with a continuous improvement of company performance, and a focus on fulfilling client needs fit to their company strategy. Maxmin introduces the Total Quality Management (TQM). The 7 elements of effective TQM are part of this concept.
In other words:
Information is one of the most important items for each project. Each project has a CURRENT, ROAD and a DESTINATION. We call these "information domains".
ROAD is the way that needs to be walked through to reach the DESTINATION. In order to walk through this way there is need for "Quality Compliance" within predetermined procedures, processes and demands. This framework of procedures, processes and demands is necessary to secure quality. All activities within the ROAD domain will be executed according to the "Quality Compliance" framework.
The project approach is worked out in detailed planning’s and tasks including mutual dependencies. This integral approach to walk through the ROAD we call "Quality Street". Quality Street makes it sure that the project is executed within determined tolerances. Same for the budget, costs and the planning.
During the walk through the "Quality Street" we use check points (CP's) to ensure that the planning and other objectives are split in to smaller and thus more manageable pieces. For each DESTINATION one or more CP's are determined. There is always a final CP at the end of a task when the DESTINATION is reached. Finally acceptance criteria are written down. This is done in accordance with the end user and all other stakeholders.
For each DESTINATION a check will be done on the acceptance level within the user- and maintenance organizations. Insufficient acceptance level will lead to possible production problems and urgent maintenance fixes.
Like any process is subject to aging, we need to continuously revise the processes / procedures and improve where necessary just like Deming promoted this in the Japanese car industry.
After each improvement cycle in the "Quality Improvement" step the new processes need to be assured. This is including the documentation and acceptance of the new processes / procedures within the organization. This is what we call "Quality Assurance". A new QA cycle can start only when the previous has finished.
At the end the FUTURE is reached which could be the CURRENT for a future project.